Toshiba Satellite L75da Will Not Power Off Continue to Reboot
Hi,
Thank you for posting your query in Microsoft Community.
I understand the inconvenience caused. I will be glad to assist you with this.
To make sure I understand correctly, you are able to hard shut down the computer and start the computer normally, is that correct?
Meanwhile, I would suggest you to try the methods below and check if it helps.
Method 1: Power Troubleshooter
Run the Power troubleshooter to adjust your computer's power settings.
1. Press Windows Key +R
2. Type control and press enter to open control panel.
3. Type troubleshooting in the control panel search box and open it.
4. Click "view all" on the left pane.
5. Run the power troubleshooter and follow the on-screen instructions.
Method 2: Uninstall the update
As you mentioned that the issue started after installing Windows update, I would suggest you to try uninstalling the update and check if the issue persists. Follow the steps below to uninstall the update.
1. Press Windows key + R
2. Type appwiz.cpl and press enter.
3. Click "view installed update".
4. Right click on the update and uninstall it.
If the issue does not re-occur after uninstalling the update, I would suggest you to follow the steps given in the article on How to temporarily prevent a Windows or driver update from reinstalling in Windows 10
Let us know the result. We will be glad to help if you need further assistance.
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Did the power assessment and it did not find any issues.
After the green screen it changes to a blank screen.
Status lights stay on and HD light flickers intermittently about 10 seconds between flashes.
Have to hold down power button to hard shutdown then re boot. it reboots without a notice of abnormal shutdown.
Hope this helps I am after the 30days Windows 7 roll back period.
Brian
Hi,
Thank you for posting your query in Microsoft Community.
I understand the inconvenience caused. I will be glad to assist you with this.
To make sure I understand correctly, you are able to hard shut down the computer and start the computer normally, is that correct?
Meanwhile, I would suggest you to try the methods below and check if it helps.
Method 1: Power Troubleshooter
Run the Power troubleshooter to adjust your computer's power settings.
1. Press Windows Key +R2. Type control and press enter to open control panel.
3. Type troubleshooting in the control panel search box and open it.
4. Click "view all" on the left pane.
5. Run the power troubleshooter and follow the on-screen instructions.
Method 2: Uninstall the update
As you mentioned that the issue started after installing Windows update, I would suggest you to try uninstalling the update and check if the issue persists. Follow the steps below to uninstall the update.
1. Press Windows key + R
2. Type appwiz.cpl and press enter.
3. Click "view installed update".
4. Right click on the update and uninstall it.
If the issue does not re-occur after uninstalling the update, I would suggest you to follow the steps given in the article on How to temporarily prevent a Windows or driver update from reinstalling in Windows 10
Let us know the result. We will be glad to help if you need further assistance.
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It does this randomly sometimes it shutdowns all the way, sometimes it does no,t and the light are left on and I have to Hold down the power button to shut it down.
I am very concerned this will damage my laptop over time.
I am past the roll back date any help would be appreciated.
Brian
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This issue is still unresolved:
So when I power down going to Windows key and choosing power >> then shutdown.
Laptop goes to green shutdown screen
Then screen goes black
Wifi light stays on and intermittent flashing on SSD Hard Drive.
Sometimes shut down completely other times it stays in this state. I have to hold down the power button to force the shutdown. I am concerned that this will eventually damage my SSD or laptop.
I ma past the roll back date of 30 days. Window 10 screen said it had no problems with my laptop upgrade.
I have turned off all power saving settings to see if that helps
I have run the power troubleshooter with no issues
I have looked for firmware updated for Samsung SSD
I have checked that all of my components do not need a firmware or software update.
Thanks
Brian
Is there anything else I can send you to help isolate the problem.
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Hi,
Thank you for keeping us posted.
We apologize for the delayed response.
You mentioned that the issue started recently, I would suggest you to try performing a system restore and check if the issue persists. System Restore is a way to undo system changes by using restore points to return your system files and settings to an earlier point in time without affecting personal files of users.
Please refer the link below to restore Windows back to an earlier point in time.
How to Perform a System Restore?
Note: When you use System Restore to restore the computer to a previous state, programs and updates that you installed after the restore point has been created will be removed.
Let us know the result.
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This started to happen just after I upgraded to Windows 10.
My Laptop will get stuck on shutdown intermittently, sometimes it shuts down properly about 2/3 of the time, the other 1/3 it:
Gets stuck on Green shutdown screen HD activity
Gets stuck on black screen with intermittent HD light flashing with wifi light on.
Also I have waited an hour when on green screen or black screen and it never shuts down.
I have also closed all programs and waited 5 min before shutdown but it still occurs 2/3 of the time.
Is there any utility I can run for a while that would generate error logs? My Mom has the same laptop in a different state but I have had to tell her not to upgrade yet.
Brian
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Update issue has stopped happening so far (Fingers Crossed) other issues appeared.
After a recent Windows update, my system is finally closing down properly!
No Hard resets with the power button.
Even through other problems were created I can live with workarounds vs possibly damaging my hardware.
Problems created: hardware laptop hot keys were not working and Laptop powering on when I open the lid, even though the option is turned off in power settings and some other minor stuff.
I can live with this as at least I will not damage my hardware.
What I suspect the cause was:
I suspect that the green screen what not stating powering off was updating. Also I think my screen was blacking out due to screen saver even though it was turned off. I originally ruled this out because I left the laptop on for 1 hour.
NOTE TO MIORSOFT:
I know you are trying to make products that do things without user intervention but the feed back on what the computer is doing automatically is very Very bad. I have been computing for 30+ years and I think your most loyal users are the ones that started with Windows 98 or even dos.
There need to be an advanced user process windows that show what Windows 10 is doing. Not tasks manager which is big and clunky but tells a lot. But a window that shows if Windows 10 is downloading updated. Or is Windows is going to apply or try to apply an update?
There is countless time that my connection is running slow and I found out it was Windows downloading an update in the background or performing a some other maintenance item. The problem I had to search or oper multiple windows to find this out.
Windows users are not Apple users we want to know what is going on in the background.
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Hi,
I am having a similar issue, except I cannot move away from
the shut down screen to access anything on the laptop. I updated to Windows 10 a few days ago and now my screen is stuck on the shutting down screen. I have held the power button to switch off, let it run out of battery, each time I turn the laptop back on all I get is a blue a screen with shutting down wrote in the middle and 6 dots rotating but nothing ever happens, it just stays on this screen. Nothing I press brings any boxes up or takes me to any other screen. Can anyone please help?
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I would try to unplug laptop and hold power button gown until it powers off.
Then unplug the power from the power outlet
Then take out the laptop battery.
This will assure that the laptop is totally powered off.
Plug back in battery and plug back in power to wall outlet.
Then boot back up and see what happens.
Hope that gets you back into the Windows 10 boot sequence.
If it does boot back up turn off all power savings and disable going to sleep.
Brian
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Source: https://answers.microsoft.com/en-us/windows/forum/all/windows-10-stuck-on-shut-down-screen-after-update/ee6e08e0-315f-4ad2-b670-90b2d5616ea5
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